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Based on AT&T research:
- 70% of calls
are placed "On-Hold" for 30 seconds or longer, leaving a
caller on "Silence Hold" results in a staggering 75% call
abandonment rate! majority of these callers will not call back
again.
- 80%
of callers with silence on-hold hang up within 1 minute.
- Callers
with Music-on-Hold stay on-line up to five minutes longer
- 30% of
callers purchased additional products or services as a result of something
they heard on-hold
- 25% of
callers make a purchase based on an on-hold sales suggestion
Based on
CNN Survey:
"The
average person spends 100 hours per year on-hold"
"Without
music or messages, 70% of those on-hold will hang up and 35% won't call
back"
Cellular
Marketing Magazine:
"Over
90% of callers prefer on-hold messages over silence"
Telemarketing
Magazine:
"Surveys
show that 25% to 40% of callers make purchases
based on information they heard on-hold"
Can you
afford to spend so much money in advertising your product and services
to get the customers to call you, only to be placed in "Silence
Hold" while you have to help another customer?
Well there
is a better solution, just plug in one of the AudioImage devices,
now all of your telephones and your lines automatically have this
desirable function!
Best of
all it works on your regular telephones!
- Keep
customers on line longer and make a better impression
- Increase
your credibility and improve your customers perception of your business
- Advertise
your WEB site address, provide value added information, promote
special sales
- Increase
sales and customer satisfaction

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